Refund & Returns Policy

Overview

At Fresh Exteriors, we strive to provide high-quality exterior cleaning services and ensure customer satisfaction. However, we understand that issues can occasionally arise. This Refund Policy outlines the circumstances under which we offer refunds, how to request them, and the process involved.  

1. Refund Eligibility

Refunds are offered under the following circumstances:

• Incomplete Services: If the services provided do not meet the standards outlined in the written job description.
• Damage During Service: If any damage occurs to your property as a direct result of our cleaning process.

Refund requests must be made within 30 days of the service completion date. Requests made after this period will not be eligible for a refund.  

2. Partial Refunds

If only part of the service was unsatisfactory or if the service was partially completed, we may offer a partial refund corresponding to the portion of the service that was not up to standard.  

3. Requesting a Refund

To request a refund, customers can contact us via email or phone. While we are happy to discuss concerns over the phone, we recommend submitting refund requests in writing via email for clarity and record-keeping purposes.  

4. Refund Process

Once a refund request has been approved, the refund will be processed within 30 days. Refunds will be issued to the original payment method used during the purchase.  

5. Customer Satisfaction Guarantee

Our commitment is to your satisfaction. If you are not happy with the service provided, we will first offer to re-do the service at no additional cost. If after the re-do you are still not satisfied, we will proceed with a refund in accordance with the guidelines stated above.  

6. Cancellation Policy

At this time, we do not charge any cancellation fees, and customers can cancel their service at any time. Please note that while cancellations are flexible, we appreciate as much notice as possible to adjust our scheduling.  

7. Adverse Weather Conditions

Please note that we cannot be held responsible for delays or rescheduling required due to adverse weather conditions. We will communicate any weather-related changes to your scheduled service promptly.  

8. Communication of Refund Approval or Denial

All decisions regarding refund requests will be communicated to customers via email. We aim to keep this process as transparent and efficient as possible.  

9. No Returns Policy

As we provide physical services rather than products, our policy only covers refunds and not returns. There are no physical items to return following the completion of a service.  

Need help?

Contact us at info@freshexteriors.co.uk for questions related to refunds and returns.